Ranked 10TH AMONG
TOP 100 CRANE
OWNING COMPANIES IN NORTH AMERICA BY AMERICAN CRANES & TRANSPORT - 2013
NCSG is committed to being an industry leader in providing safe, efficient crane lifts and heavy haul solutions to our customers. To achieve this goal, NCSG has established a quality control program that provides a comprehensive guide to the development and revision of policies. This program focuses on continuous improvement of our practices and procedures.
NCSG is fully committed to customer satisfaction through continuous review and improvement of our processes and services. We believe the quality of the services we provide is of the utmost importance and is the number one source of customer satisfaction.
NCSG’s Quality Control Program is designed to encompass all the functions required to deliver our services and it requires the involvement and commitment of all our employees and subcontractors to ensure effective implementation and continuous improvement. The success of this program is the responsibility and accountability of all employees, and it will be measured by the reliability and overall quality of the services we provide to our customers.
NCSG is also committed to developing and expanding the program by adopting new practices, procedures, equipment, and methods that help increase the efficiency and safety of the organization and its people. Our goal is to move the organization from a point of meeting the minimal standards to setting a high standard of quality and efficiency for crane and heavy haul services within the construction industry.
The components of the Quality Control program cover:
- Maintenance and Repair
- Field Level Risk Assessments (FLRA)
- Planned Observations
- Log Books
- Training and Development
- Subcontractor Management
- Environmental Management